KemetianTours
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KemetianTours
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Please read this page carefully before booking a tour with us.
Welcome to Kemetian Tours. By booking a tour or service with us, you agree to the following terms, conditions, and policies. Please read them carefully prior to confirming your booking.
Unless stated otherwise in your booking confirmation, our standard cancellation structure applies as follows:
Because many of our itineraries, hotels, and seasonal trips are arranged manually, specific cancellation rules may apply based on the travel dates, peak seasons, and supplier terms (such as hotels or domestic flights). The exact cancellation policy applicable to your specific itinerary will be explicitly provided to you by our travel team via email/invoice prior to payment. The terms stated in your specific booking proposal shall supersede this general standard policy.
Kemetian Tours shall not be held liable for any delays, cancellations, or changes caused by circumstances beyond our reasonable control, including but not limited to severe weather conditions, acts of nature, government restrictions, flight delays, or hotel alterations. Any additional expenses incurred as a result of these unforeseen events remain the responsibility of the traveler.
We strive to tailor your travel experience to your exact needs. If you have any special requirements (e.g., dietary needs, room preferences, or seating requests), please inform us at the time of booking.
While we will make every effort to pass these requests on to our suppliers (hotels, transportation providers, airlines), we cannot guarantee that all special requests will be fulfilled. Standard services are not conditional upon the fulfillment of special requests, and failure to meet a special request will not constitute a breach of contract on our part.
Our child policy applies for a maximum of one child sharing a room with two paying adults:
Note: If your package includes domestic flights, additional airline supplements for children may apply.
Note: Additional supplements may apply if the excursion includes domestic flights or ferry transfers.
To inspire future travelers and share the beauty of Egyptian travel, Kemetian Tours may occasionally use photos or videos taken during our tours—featuring our guests—on our official website, promotional materials, or social media channels. If you prefer not to have your photos used, please notify your tour leader or contact us in writing before or during your trip.
Tipping in Egypt is a customary and traditional way to express satisfaction for good service provided by drivers, guides, cruise staff, and helpers. While tipping is greatly appreciated by the service staff, it remains entirely voluntary and at your own discretion.
Your satisfaction is our priority. If you encounter any issues during your tour, please notify your tour guide or contact our Customer Care team immediately so we can attempt to resolve the issue on the spot. If the issue cannot be resolved during the trip, you must submit a formal written complaint to our Customer Care Management via email within 14 days of returning from your tour.
Payment Options: We currently accept payments via Bank Wire Transfer to our official corporate account or Cash Payment upon arrival/meeting with our representative (as agreed upon in your invoice).
Accepted Currencies: Payments can be made in USD, EUR, GBP, or EGP as specified in your booking agreement.
Bank Fees: Any wire transfer charges or bank transaction fees are the responsibility of the client and must be covered so that the full invoice amount reaches our account.
Record Keeping: Clients are advised to retain copies of all bank transfer receipts, invoices, and payment confirmations for their records.
The completion of a payment (whether a deposit or full payment) via bank transfer or cash indicates that you have read, understood, and fully accepted all terms, conditions, and cancellation policies outlined by Kemetian Tours. This agreement constitutes the entire contract between the client and Kemetian Tours.